Hakem AI Logo

HAKEM.AI

Privacy Policy

1. Introduction

hakem.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. We are a registered brand in Dubai, United Arab Emirates, providing services to professionals across the Middle East.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. It is designed to comply with applicable data protection laws, including the UAE Federal Decree-Law No. 45 and No. 34 of 2021 and the Saudi Personal Data Protection Law (PDPL).

By accessing or using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services. This includes:

2.1 Information You Provide to Us

  • Account Information: When you register, we collect identifiers such as your name, company name, email address, and phone number.
  • Service Data: This includes the content, documents (such as insurance quotations), and other materials you upload or input into the platform for analysis ("User Content").
  • Communications: Information provided when you contact our support team or respond to surveys.

2.2 Information Collected Automatically

  • Usage Data: We collect information about your interactions with the platform, such as features used, pages visited, and time spent.
  • Device & Technical Data: Information including your IP address, browser type, device identifiers, and operating system logs, used for security and troubleshooting.

3. How We Use Your Information

We process your data for the following lawful purposes:

  • Service Provision: To deliver the core functionality of the platform, including data extraction, scoring, and report generation.
  • Account Administration: To manage your subscription, verify your identity, and provide customer support.
  • Platform Improvement: To analyze usage trends and enhance the performance, security, and user experience of our services.
  • Security & Compliance: To detect and prevent fraud, unauthorized access, and other illegal activities, and to comply with legal obligations in the UAE and KSA.

4. Data Processing & Retention

We are committed to the principle of Data Minimization.

  • Service Data Processing: Documents you upload for analysis are processed securely to generate the requested insights. We retain this data only for as long as is necessary to fulfill the specific service request or as required by law.
  • Account Data Retention: We retain your account information for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Sharing of Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing), subject to strict confidentiality agreements.
  • Legal Compliance: If required by law, regulation, or legal process (e.g., a court order or government request) in the UAE or KSA.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

6. International Data Transfers

As an entity operating across the region, we may process data in jurisdictions outside of your country of residence.

  • Compliance: We take appropriate measures to ensure that any cross-border transfer of data complies with the KSA PDPL (Article 29) and the UAE Data Protection Law.
  • Safeguards: We utilize robust legal mechanisms and standard contractual clauses to ensure your data remains protected to a standard comparable to that of your local jurisdiction.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, strict access controls, and regular security assessments.

8. Your Rights and Choices

Depending on your jurisdiction (KSA or UAE), you may have specific rights regarding your personal data, including:

  • Access & Correction: The right to request access to or correction of your personal data.
  • Deletion: The right to request the deletion of your account and personal data, subject to legal retention requirements.
  • Withdraw Consent: The right to withdraw consent for processing where consent is the basis for processing.
  • Marketing Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

To exercise these rights, please contact us at dpo@hakim.ai

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

hakem.ai Team

info@hakim.ai